Frequently Asked Questions :
How do I find out about special
items, upcoming sales, and other events at Silver N
How can I be sure of the quality of
the items I order?
Each piece of jewelry created and sold is made with
materials and accurately described.
How do I contact Silver N Gold
Wholesale if I have a question?
We are always happy to answer your questions. You
may contact us one of three ways:
e-mail, use the
Contact Us page
on this site, or you can call (212) 725-6565 between
11:00 a.m. to 5:00 p.m. (EST) Monday-Saturday. If
you are visiting New York just drop by our Office at
310 5th Avenue 3rd Floor (between 31st and 32nd
street), New York, NY 10001
What form of payment can I use at
Silver N Gold Wholesale?
You can pay for your jewelry order using your
Visa, MasterCard, American Express or Discover
card. If you have any special payment needs,
feel free to contact Mike (Vice President)
directly to discuss further.
How much does shipping cost and when
will my order arrive?
are calculated at checkout and include shipping
& insurance, and various options are offered.
If you are located close to Silver N Gold
Wholesale within New York City, and you'd like
to pick up your order, that's one option.
Otherwise, other shipping options include First
Class Mail and Priority Mail. If you are not
located in New York City, I personally suggest
Priority Mail to ensure the safe & reliable
delivery of your jewelry. Silver N Gold
Wholesale is not responsible for jewelry lost in
shipping, whether or not insurance is purchased.
Orders are shipped within 1-2 days of receipt of
order. Your order is estimated to arrive within
1-3 business days if shipped Priority Mail; 4-7
days if shipped First Class Mail.
You may choose to upgrade to USPS Express Mail;
Mike (Vice President)
if you would like to arrange this form of
shipment prior to placing your order.
Orders received on Saturdays will be shipped
Monday morning; on Sundays, Tuesday morning.
For international shipping, see instructions
Will I be charged sales tax?
Sales tax is applied only to orders shipped in New
How can I return/exchange
Silver N Gold Wholesale will gladly accept
returns/exchanges for any purchase in its
condition within 14 days of receipt, when
accompanied with its proper documentation, and in
its original package. Every purchase with Silver N
Gold Wholesale is insured for the full amount of the
item(s) in the shipment. If there are any issues
with your shipment, contact Mike (Vice President)
immediately upon receipt. To process your
return/exchange, please send an e-mail to Mike and
include a reason for the exchange.
How are Silver N Gold Wholesale
jewelry orders packaged?
The jewelry is wrapped within secure bubble wrap
packaging to guarantee the safety of your purchase
in transport. The shipment is also insured. Smaller
items, such as earrings, anklets, and accessories
will be enveloped in a small gift organza bag prior
to secure shipping. Larger items are either
packaged in gift boxes or in the case of necklaces
in a keepsake jewelry roll. Attractive gift boxes
are available upon request.
What if my order gets lost or damaged
USPS insures all shipments. Each shipment & customer
receives a "tracking number" to ensure the safe
delivery/location of your purchase. If there
are any issues with a Silver N Gold Wholesale
shipment, contact Mike.
Can you ship internationally?
jewelry on this site is available for
international shipping via USPS Global Priority
Mail. This type of insurance is
inexpensive, but does not include
tracking or insurance on your order. For orders
over $75.00, it is recommended that Express Mail
be used as this will include tracking and
insurance on your valuable merchandise. The
cost of this type of mail can be significantly
higher than Priority Mail depending on what
country it goes to, however, the peace of mind
may be worth it!
Please note that additional shipping expenses
may be required prior to shipping your
purchase. When placing your order, you will be
charged the U.S. shipping expense. If necessary,
you will receive an e-mail with the additional
amount owed. Shipment will commence when this
payment is received.
Does Silver N Gold Wholesale
guarantee my privacy?
Yes. Silver N Gold Wholesale will never share
your information with anyone. Your privacy is
assured. See full statement on